Frequently Asked Questions – HomeEssentialsSale.com
1. Ordering & Payment
How do I track my order?
You’ll receive a tracking number via email once your order ships. Monitor delivery at HomeEssentialsSale.com/track.
What payment methods do you accept?
We accept: Visa, Mastercard, American Express, PayPal, and Apple Pay.
2. Shipping & Delivery
What are your delivery options?
- Standard (3-5 business days)
- Express (1-2 business days)
- Next Day (order by 2pm)
Do you ship internationally?
Currently we only deliver within the UK.
3. Returns & Refunds
What’s your return policy?
- 30-day return window
- Items must be unused with tags
- Free returns for faulty items
How long do refunds take?
Processed within 5-7 business days after we receive your return.
4. Product Information
Where can I find care instructions?
Each product page includes specific care guidelines.
Are colors accurate online?
We strive for accuracy but colors may vary slightly due to device displays.
5. Account Help
How do I reset my password?
Click “Forgot Password” on the login page to receive reset instructions.
Can I modify my order?
Contact us immediately – we process orders quickly and can’t guarantee changes.
6. Quality Guarantee
What if my item arrives damaged?
Contact us within 7 days with order number and photos for replacement.
7. Special Requests
Do you offer gift wrapping?
Yes, available at checkout for £2.99 per item.
Can I request specific delivery dates?
We can’t guarantee specific delivery dates but you can leave delivery instructions.
For additional questions, visit HomeEssentialsSale.com/contact or use our 24/7 chat service.